To withdraw funds without the “Error” status or a long wait, we recommend checking right away that you meet all the requirements for a successful withdrawal. This will rule out most possible reasons for a withdrawal being canceled.
💵What should you keep in mind when withdrawing from your deposit balance?
Your deposit balance is the money you have deposited into your gaming account. To withdraw these funds successfully, keep the following in mind:
1. Mandatory deposit wagering
To withdraw successfully, you need to wager each deposit. Under clause 8.1 of the User Agreement, you can withdraw funds only after placing bets totaling x3 your last deposit.
What to do:
If you have not met the turnover requirement, continue placing bets of at least ≈ $0.012 (1 ₽) on slots without the “Instant win” tag
Bets on Live games and in the “Sports” section do not count toward wagering requirements
You can check your total bets in your account's game history or in the statistics below the slot you played
2. Withdrawal limits
Under clause 5.13 of the User Agreement, the site has daily, weekly, and monthly withdrawal limits. They reset not according to the calendar, but 24 hours, 7 days, or 30 days after your last successful withdrawal.
What to do:
Check the withdrawal limits that currently apply to you link (clause 5.13 of the User Agreement Rules)
Reduce the requested amount if it exceeds the limit
If you have reached the limit, wait for it to reset and submit a new request
💎What should you keep in mind when withdrawing from your bonus balance?
Your bonus balance includes all funds received from promo codes, free spin winnings, and any other bonuses credited to your account. These funds are subject to special rules.
🔍When you activate a bonus, your entire balance becomes a bonus balance and is subject to bonus rules. To withdraw these funds without any issues, be sure to meet these four requirements👇
1. x30 wagering requirement
Most bonuses have an x30 wagering requirement: the bonus amount must be wagered 30 times. The amount wagered counts, not your winnings. If your bonus was free spins, the x30 requirement applies to the winnings from the bonus.
What to do:
To meet the wagering requirement, place bets of at least ≈ $0.012 (1 ₽) on slots without the “Instant win” tag
Bets on Live games and in the “Sports” section do not count
The site does not have an automatic wagering progress bar. You can check your total bets in your account's game history or in the statistics below the slot you played
2. Do not accumulate bonuses🙅♂️
Under clause 8.3 of the User Agreement, you can receive a new bonus (whether a promo code, Wheel of Fortune bonus, “Rain,” or free spins) only after fully using your previous bonus. You must either wager all bonus funds or withdraw them. Accumulating bonuses is prohibited!
What to do:
Withdraw your funds before activating a new promo code or bonus
Or wager your bonus balance until less than ≈ $0.0012 (0.1 ₽) remains
3. Terms for bonuses from tasks and free Sweepstakes tickets
Bonuses received from tasks and free tickets in the Sweepstakes game are subject to three simple rules👇
You must meet the mandatory x30 betting turnover requirement to withdraw
The bonus withdrawal amount must not exceed your last deposit by more than 5 times
The bonus withdrawal amount can be no more than 5 times the bonus amount.
For more information, see clause 8.4.2 of the User Agreement Rules
4. Maximum withdrawal from a bonus
Clause 8.5 of the User Agreement states that most bonuses have withdrawal limits. This means the maximum winnings you can receive from a bonus are limited by its activation terms.
Information about the maximum amount you can withdraw from a bonus is usually provided when you receive it (via notifications, email campaigns, or social media). You can always check the bonus terms with our support team or your VIP manager.
What to do:
Pay attention to the bonus activation terms.
Do not try to withdraw more than the maximum amount allowed from a bonus. Any amount exceeding this limit will be deducted automatically.
If you have checked every item on our checklist but the withdrawal status still shows “Error,” contact our support team or your VIP manager. Provide the transaction ID, and we’ll help you with your withdrawal!