We know technical issues can be frustrating — but don’t worry. Our support team is here for you 24/7 to get things sorted quickly.
1. Try these quick fixes first
Before reaching out, please try the following steps — they often solve most issues instantly:
Close and reopen the app.
Check your internet connection (switch between Wi-Fi and mobile data if needed).
Update the app to the latest version from the App Store or Google Play.
Restart your device to clear any temporary glitches.
Clear app data (Android) or offload the app (iOS) — this logs you out and refreshes your session.
This step works almost like uninstalling and reinstalling the app and can help resolve persistent issues.
2. Contact our Support team
If the issue continues, we’re here to help — anytime.
You can reach us directly from the app:
Go to Profile → Help & Support → Chat with us, or
Tap the “?” icon on the login screen, or
Use the chat icon on your Dashboard or any main screen
What to include when contacting Support
Sharing a few details helps us resolve your issue faster:
A short description of the problem
The screen you were on when it happened
A screenshot (if possible)
Your device type and OS version