If Your ID Is Expiring Soon
You can still open and use your CUSP account with your current, valid ID — even if it’s close to expiry. Your verification will be processed normally.
Once your ID expires, the app will prompt you to update your details. You’ll receive a reminder to upload your new, valid ID before the old one expires to keep your account fully active.
If Your ID Has Expired
If your ID expires before you update it, your account will remain secure — but some features will be limited until your new ID is verified.
Here’s what happens:
Trading and new investments: Temporarily disabled until your new ID is verified.
Portfolio holdings: Stay fully intact and unaffected — your investments remain safely in your account.
Withdrawals: Still possible, but may require additional verification by our Compliance team.
Deposits: May be restricted until your identity is updated.
You can restore full access quickly by uploading a valid ID through the app. Once approved, all features — including trading and deposits — will automatically resume.
If You’ve Changed Residency or Moved to Another Country
If you’ve recently changed your country of residence, please update your details in the app or contact our support team.
We’ll review your new information to ensure continued compliance with CUSP’s regulated jurisdictions.
In some cases, if your new country is not supported under UAE or U.S. regulations, your account may be limited to withdrawals only.
Our team will guide you through the process and ensure your funds remain fully secure.
Why Keeping Your ID Updated Matters
Updating your ID ensures:
Continuous access to trading and investing features
Compliance with UAE financial regulations
Protection of your account and funds
CUSP is required by law to maintain valid identity records for all users. Keeping your ID current ensures a smooth and uninterrupted investing experience.