The payment options available for your tournament depend on your Event Caddy Subscription - FREE or PRO. Below is a list of payment options available for each subscription type.
FREE Subscription Payment Options
With the FREE version of Event Caddy your tournament is only able to accept credit cards and/or PayPal.
PRO Subscription Payment Options
If you have subscribed to Event Caddy PRO you have the same payment options as the FREE plan plus the ability to accept cash and cheque payments.
To enable one or more payment options, select My Event -> Event Setup & Settings -> Event Settings from the side navigation of your admin dashboard and then scroll down to the 'Payment Options' section. You can then toggle 'on' the payment methods you'd like to accept (note: screenshot below is from a PRO tournament).
IMPORTANT NOTE: Before you can begin accepting credit cards or PayPal you must setup a payment gateway. To setup a payment gateway, simply select the Connect Payment Gateway option on the home screen of your tournament dashboard OR select My Event -> Event Setup & Settings -> Payment Setup from the side navigation. From there, follow the onscreen instructions to complete the setup.
If you need to change or disconnect Stripe/PayPal from your tournament, please contact our support team, otherwise you can simply disable it by toggling 'Accept Credit Cards' or 'Accept PayPal'.
Additional Information (Q&A)
Additional Information (Q&A)
Can I add an option at checkout for purchasers to cover the transaction fees?
You can use the 'Custom Fee' option under My Event -> Event Setup & Settings -> Event Settings to enable and set the fee. We recommend setting it at around 3.2% to help cover credit card costs. Please note that this fee will apply to all payment methods, including cash and check payments.
How can I determine which bank received the payments?
Can I view my website before adding a payment method?
You can view your website at any time by selecting 'View your website' at the top right of the admin dashboard. However, Player Registrations and Online Store items will only appear available once a payment method is enabled. If you have Pro, you can enable Cash or Check.
To get a look at how the Online Store & Player Registrations function beforehand, you can checkout our example website available here: https://app.eventcaddy.com/events/golfers-for-good
How do I change the payment method of a completed transaction?
You are unable to change the payment method from Cash/Check to Stripe or PayPal. In those cases you will need to Void the previous transaction and then have them re-register choosing the correct payment method during check out so they can pay at the same time.