The payment options available for your tournament depend on your Event Caddy Subscription - FREE or PRO. Below is a list of payment options available for each subscription type.
FREE Subscription Payment Options
With the FREE version of Event Caddy your tournament is only able to accept credit cards and/or PayPal.
PRO Subscription Payment Options
If you have subscribed to Event Caddy PRO you have the same payment options as the FREE plan plus the ability to accept cash and cheque payments.
To enable one or more payment options, select TOURNAMENT > Tournament Settings from the side navigation of your admin dashboard and then scroll down to the 'Payment Options' section. You can then toggle 'on' the payment methods you'd like to accept (note: screenshot below is from a PRO tournament).
IMPORTANT NOTE: Before you can begin accepting credit cards or PayPal you must setup a payment gateway. To setup a payment gateway, simply select the Connect Payment Gateway option on the home screen of your tournament dashboard OR select TOURNAMENT > Payment Setup from the side navigation. From there, follow the onscreen instructions to complete the setup.
If you need to change or disconnect Stripe/PayPal from your tournament, please contact our support team, otherwise you can simply disable it by toggling 'Accept Credit Cards' or 'Accept PayPal'.
Additional Information (Q&A)
Additional Information (Q&A)
Can I add an option at checkout for purchasers to cover the transaction fees?
You can use the 'Custom Fee' option under Tournament -> Settings to enable and set the fee. We recommend setting it at around 3.2% to help cover credit card costs. Please note that this fee will apply to all payment methods, including cash and check payments.
How can I determine which bank received the payments?
When purchases are made through your Event Caddy tournament website, the funds are sent directly to your linked Stripe or PayPal account. To confirm the banking details and withdraw the funds, log in to your Stripe or PayPal account. Event Caddy does not connect directly with your bank.