How Can I Resolve Onboarding and Account Registration Issues in the FITR App?
If you or your client are experiencing issues with onboarding or account registration in the FITR app, there are steps you can follow to troubleshoot and resolve these problems effectively. Please review the scenarios below for guidance.
For Clients: Issues Accessing the App or Completing Onboarding
If you're unable to access the app or complete the onboarding process, follow these steps:
Verify Account Email Address: Ensure that the email address linked with your account is correct. You can confirm this with your coach or support team if you're uncertain.
Use the Onboarding Link: Locate the onboarding link sent to your email. This link is essential in completing the setup process for your account. Ensure you click on it to proceed with registration.
If the link has expired or you've not received it, contact support or your coach to request a new onboarding link.
For Clients: Trouble Registering via a Coach Invitation
If your coach sent you an invitation but you can't register, try the following:
Locate the Registration Link: Check your inbox or spam folder for the registration email sent by your coach. Use the included link to begin setting up your account.
Contact Support or Your Coach: If the registration link does not work or you have other issues, notify your coach or reach out to FITR support for assistance.
Additional Notes
Links provided for onboarding and registration are unique to each user. Ensure you are using the link sent specifically to your account email.
Avoid using shared or unauthorized email IDs to access the app or complete onboarding, as this can result in login or access issues.
For further assistance, please contact FITR support or reach out to your coach for guidance.