We're truly sorry to see you go.
Your feedback is important to us, and we'd appreciate understanding why you're considering leaving.
Cancel = Pause
If you cancel your coach account it will 'hibernate' until you choose to resubscribe and resume.
If you are in trial and have not chosen a subscription plan and haven't entered payment details you do not need to do anything. Your access will stop at the end of your trial period and you will not be charged.
Consider cancelling your coach account like pausing it. Your payments will stop and you won't have access after the period covered by your last payment prior to canceling. Everything inside your coach account, for example programs, resources, templates, past client lists etc will be stored and immediately available if/when you were to subscribe again as a coach with FITR.
Step 1 - cancel your 'active' clients
For the option to cancel your coach account to be available you'll need to cancel any active clients on your programs.
'Active clients' = your clients on subscription programs
(not clients on Fixed Length programs)
help article explaining how to cancel your client's subscriptions.
Next Steps
Go to 'Settings' from the drop-down menu.
Click on the 'Subscription' tab.
Select the 'Cancel Subscription' option.
When access ends
You will retain access to your coach account until the end of your current billing period.
For those currently in the trial period who do not wish to continue:
If you cancel before the end of your trial, you will not be charged. Your trial will naturally expire and will not require cancellation since no payment information was taken
Returning to FITR and your coach account
We hope you join us again in the future. Simply return to the same screen and click the 'Resume' button.
Assistance
If you need any further assistance, our customer support team is available via live chat.
All feedback from coaches and their clients is invaluable and greatly appreciated by all our team. Whether or not you cancel please let us know any features, pricing or usability that were unavailable or missed the mark so we can better meet users needs.
We are always sorry to see a cancellation but always thankful for your time with FITR, and welcome a return in the future.
Best regards,
The FITR Team