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Client Statuses and What They Mean

Information on client statuses and what they mean

Updated over 11 months ago
  • Active: These clients have an active subscription or are mid-way through a program.

  • Needs Training: This means that your client requires new content and has less than three days of training scheduled in their calendar.

  • Cancelled by Coach: This occurs when the coach cancels an individual’s subscription.

  • Program finished: This indicates that the client has reached the end of their program.

  • Pending: A pending client has yet to accept your invitation.

  • Deleted User: This occurs when the client deletes their own account.

  • Invalid Account: The client registered their email address as a coach.

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