If the smart lock does not lock, first move the rear wheel of the bike, as the lock may be caught on a spoke. If you are still unable to lock it, tap the “Finish” button in the app, and use the Chat function found under the Help menu in the app, or call BKK’s Call Centre from Monday to Sunday between 6:00 a.m. and midnight on +36 1 3 255 255. If you experience this error between midnight and 6:00 in the morning, please use the Help menu in the MOL Bubi app, create a fault report by attaching a photo, and specify exactly when you tried to lock the bike. |