If the smart lock does not open, first try moving the bike’s rear wheel or try moving the lock button upwards, as the lock may be caught on a spoke. Then press the ‘Reopen lock’ button in the app. If the smart lock still does not open, use the Chat function found under the “Help” menu in the app, or call BKK’s Call Centre from Monday to Sunday between 6:00 a.m. and midnight on +36 1 3 255 255. If you experience this fault at night, between midnight and 6:00 in the morning, please use the ‘Help’ menu in the MOL Bubi app to create a fault report, attaching a photo and specifying exactly when this happened. |