Incident management
What to do in case of a problem
8 articles
- How can I pick up a bike if neither the QR code scanner nor the five-digit serial number on the bike is working?
- What should I do if the smart lock won’t close, even though I’m pressing the button?
- What should I do if the smart lock won’t open, but the app says the pick-up was successful?
- What should I do if the electric-assist bicycle’s battery is low?
- What should I do if the electric-assist bicycle’s battery runs out whilst I’m riding?
- Why isn’t the option to purchase a MOL Bubi Pass showing up in the app?
- What should I do if the bike breaks down whilst I’m using it?
- What should I do if the bike I’m using gets stolen?