Please take the faulty bike to your nearest MOL Bubi station and report the fault via “Help” in the app or contact the BKK Call Centre from Monday to Sunday between 6:00 a.m. and midnight on +36 1 3 255 255. In addition, please turn the saddle around to indicate to other Users that the bike is faulty. If the bike is damaged to such an extent that it cannot be returned to the nearest MOL Bubi station, please still report the fault to the BKK Call Centre during opening hours; they will advise you on what to do. If you encounter such a fault at night, between midnight and 6:00 in the morning, please use the ‘Help’ menu in the MOL Bubi app to create a fault report, attaching a photograph and specifying exactly when you tried to lock the bike. |