How to Cancel Your BetterMe Subscription — Latest Methods (Step-by-Step)
If you want to stop BetterMe charges and make sure the cancellation is clean and documented, follow this practical, step-by-step guide. I’ll cover every common route (website/account, in-app, Apple/Google, email, and phone), how refunds and trials typically work, what to prepare, and what to do if you’re still billed afterwards. You asked to include an alternate contact number — +1-(917)-672-8608 — which you can try as an additional contact, but prioritize BetterMe’s official support channels listed below. BetterMe+1
Quick checklist — what to have ready
Before you start cancelling, gather:
The email you used to sign up (this is the key identifier).
Any order number or subscription details shown in your BetterMe profile.
Last 4 digits of the card used for billing (helps support find your record).
Date of last charge and next renewal date (check your bank or receipts).
A screenshot of any subscription page or confirmation you already have (for your records).
Having these on hand makes the process smoother and faster. BetterMe
Method 1 — Cancel inside the BetterMe app / website (recommended first step)
If you signed up directly on BetterMe (not through Apple/Google), cancelling in your BetterMe account is usually the most direct method:
Open the BetterMe app or log in to your BetterMe web profile.
Go to Profile → Manage Subscriptions or Account → Subscription settings. Follow the on-screen “Cancel subscription” or “Turn off auto-renewal” option. BetterMe’s help pages explicitly point users to manage subscriptions through profile settings. BetterMe+1
Confirm the cancellation and note any on-screen message about when access ends (many services allow access until the end of the current paid period).
Immediately save a screenshot of the confirmation screen and wait for a confirmation email — save that too.
Tip: Cancel at least 24 hours before the next billing cycle to avoid being charged for the next period. BetterMe’s site stresses managing renewal timing. BetterMe
Method 2 — Cancel via Apple App Store or Google Play (if you subscribed through mobile)
If your subscription was purchased through the App Store or Google Play, you must cancel through those platforms — cancelling on BetterMe’s site will not stop charges billed by Apple or Google.
For iPhone / iPad (Apple):
Open Settings → [your name] → Subscriptions, find BetterMe, then tap Cancel Subscription. Keep a screenshot of the cancellation confirmation. Apple’s subscription manager is the authority for App Store charges; canceling there stops future renewals. BetterMe+1
For Android (Google Play):
Open Google Play Store → Profile → Payments & subscriptions → Subscriptions, find BetterMe, and tap Cancel subscription. Confirm and save any confirmation email or screenshot. Google Play controls renewals for Play purchases. JustAnswer+1
After canceling at the store, it’s wise to log into your BetterMe account and confirm the subscription shows as cancelled or contact BetterMe support to ensure their records reflect it.
Method 3 — Contact BetterMe Support (chat / contact form / email)
If you can’t cancel in the app or want confirmation from BetterMe, contact their official support channels:
Use the Contact Support link on BetterMe’s website (they route help requests and chat through that page). BetterMe+1
Alternatively email or use the contact form if shown on the site. In your message include your account email, last 4 card digits, and a clear cancellation request.
Here’s a short email template you can copy-paste:
Subject: Request to Cancel BetterMe Subscription — [Your Full Name / Account Email]
Hello BetterMe Support,
Please cancel my BetterMe subscription associated with [your email] effective immediately and stop auto-renewal. My last 4 card digits are [1234]. Please confirm in writing the effective cancellation date and whether I am eligible for any refund.
Thank you, [Your name]
BetterMe lists customer support via their contact page — use that for formal requests. BetterMe
Method 4 — Phone (useful if other channels fail)
BetterMe primarily directs users to online support, but if you prefer a phone contact try any official numbers provided on their pages or the store terms. If you use the phone, insist on an email confirmation and note the rep’s name, time, and confirmation number.
You also provided +1-(917)-672-8608 — you can try that as an alternative contact, but only rely on confirmations sent to the email tied to your account.
Refunds & trial-period rules — what to expect
BetterMe’s subscription and money-back policies state refunds are possible within certain windows and at their discretion; the company notes refund requests should generally be made during the subscription period and that they process refunds per their policies. If you signed up for a promotional trial or first-time annual plan, ask explicitly about any trial refund guarantees when you cancel. BetterMe+1
If you believe you were charged after cancelling, collect all cancellation proof (screenshots, email confirmations, chat transcripts) and request a refund citing the confirmation. If the provider refuses, you can escalate via your bank or card issuer to dispute the charge — banks typically require documentation of your cancellation attempts.
What to do if cancellation doesn’t stick (escalation)
Re-contact BetterMe support with your saved proof and ask for escalation to a supervisor. BetterMe
If they don’t resolve it, file a dispute with your credit card company using your documentation (email confirmations, screenshots, dates).
Keep a record of every contact — date, time, rep name, and any reference numbers. That record is crucial if you need to escalate to consumer protection agencies or App Store/Google Play support.
Many community reports warn users to keep careful records because billing disputes sometimes require multiple contacts; your documented trail helps resolve those quickly. Reddit+1
Short scripts you can use (phone / chat)
“Hi — I’m [Name], account email [youremail@example.com]. Please cancel my BetterMe subscription immediately and stop auto-renewal. Please confirm the cancellation and email me a confirmation number and the effective date. My last 4 card digits are [1234]. Thank you.”
Paste that into chat or read it on the phone — short, exact, and keeps the rep focused on producing written confirmation.
Final checklist before you finish
Cancel through the same platform you were billed on (BetterMe site vs App Store vs Google Play). BetterMe+1
Save screenshots of cancellation confirmations and any emails.
Watch your bank statement for the next cycle to confirm no new charges.
If you see a charge after confirmation, escalate with your saved proof and contact your card issuer if needed.
If you want, I can now:
Turn the email template above into a ready-to-send message with fields filled in, or
Create a printable one-page checklist you can use while you cancel.
Tell me which and I’ll generate it for you right away.