Why Use This Feature?
Centralised tracking of maintenance tasks.
Improved communication between support and workshop teams.
Reduces manual steps in escalating soft downs to full repairs.
Step-by-Step Instructions
Go to the Unavailable Items Page
Navigate to Products & Services > Unavailable Items.
Locate the Item
Open the Actions Menu
On the right-hand side of the item row, click the Actions (⋮) button.
Select “Convert to Works Order”
From the dropdown, choose Convert to Works Order.
Complete the Works Order Details
A new works order form will open, pre-filled with the item’s details.
Save the Works Order
Click Save to create the works order.
The item remains linked to the works order for easy tracking and updates.
