Skip to main content
All CollectionsTransUnion Full Credit Report & Background Check
What if my Renter is Unable to Pass Identity Authentication?
What if my Renter is Unable to Pass Identity Authentication?
Updated over a week ago

When the renter is finished entering their personal information through the email request, they will be required to answer a series of personal questions to authenticate their identity (IDMA questions). They will need to answer these questions correctly and move past this step before their credit and criminal information is made available to a landlord.

If a potential renter has difficulty with this process, please have them contact TransUnion directly for further assistance at 833-458-6338.

Did this answer your question?