We understand that circumstances change, and you may want to delete your account. Whether it's for privacy reasons or simply because you no longer require our services, we’re here to offer clear and straightforward guidance to ensure your experience remains as seamless as possible.
If your main concern is protecting your privacy and order history, the best option would be to archive the necessary orders. Moving orders to the archive makes them accessible only to you and prevents anyone else from viewing them.
Please note that:
The order must be locked before archiving.
To access an archived order, you’ll need to enter your account password.
Find more details about archiving here: 📝How can I view my archived orders?
2. If you’ve already graduated and no longer need our services, or if the archiving option doesn’t meet your needs and you still wish to deactivate your account, you can easily do so by following these steps:
Go to your Profile;
Navigate to Sign-in and Security;
Click on the Deactivate account button;
You will be prompted to enter your password to confirm the deactivation.
Please note: Once you confirm, your account will be deactivated, and you will have a 14-day grace period to reactivate it if you change your mind. After this period, your account will be permanently deleted.
Once your account is deactivated, you will no longer have access to the products and services associated with your account. The files in your personal account will no longer be available to you.
Please note that account deactivation is a permanent action, and once your account is deactivated, it cannot be restored. If you decide in the future that you want to order from us again or use products and services that require an account, you will need to create a new one.
Please be aware that the Company is legally required or entitled to retain certain types of data, such as order history, in compliance with applicable laws, including tax, accounting, and fraud prevention regulations. However, all remaining data is securely encrypted, making it unreadable and inaccessible to anyone. This ensures that your information remains protected, even after your account is no longer active.
Rest assured that your information will be deleted, as this is part of our obligations, which we take very seriously.