Frequently Asked Questions
Quick answers to common questions about pay, support, timing, and more. Start here if you're stuck or unsure where to look.
25 articles
- Frequently Asked QuestionsFind answers to common process server questions — covering payments, 1099s, overdue jobs, app issues, credentials, serving rules, and how to use ABC Mobile.
- How is Serving with ABC Legal Different?Discover what sets ABC Legal apart — single-address jobs, ABC Mobile route planning, e-signed proofs, court filing, international documents, and dedicated server support.
- Who Do I Serve at a Business?Learn who to serve at a business — Registered Agents, corporate officers, or authorized representatives — and the difference between personal and substitute service.
Payment & Financial FAQs
Common Questions about Pay
- How Can I Check My Payment History?Access your ABC Legal pay history three ways: payment notification emails, the ABC Web Portal Earnings tab, or the Pay tab in ABC Mobile. Plus, how to request contract verification.
- Why Haven’t I Been Paid Yet?Not paid yet? Learn the three most common reasons — missing W-9, unsigned proof of service, or a technical issue — and what steps to take to resolve each.
- Subpoena Order Payments: Checks & eChecksUnderstanding Fee Check and eCheck Processing for Subpoena Orders
- I claimed this at a set rate. Why did I only get paid half that?Understand why you received half pay — same-day same-address rate reductions and split payments for Court Ordered Alternative Service are the two most common reasons.
General Process Serving Questions
Common field questions, answered.
- How Many Attempts Should I Make Before Requesting an address be Non-Served?Guidelines for reasonable service attempts and when to escalate issues.
- Can I claim jobs and areas that are further away from me?Learn how to adjust your claiming distance radius in ABC Mobile via Preferences to see jobs and areas further from your location, within the allowed limit
- The subject is bedridden, should I still serve them?Learn when and when not to serve a bedridden subject to ensure you're within legal compliance.
- Customer rules state not to serve at subject’s place of employment and the service address is a business. What should I do?
- What should I do if a job is pending review?
- Is ABC Legal asking me to do Private Investigation work?No, ABC Legal is not asking process servers to conduct private investigation work.
- I’ve previously attempted this address for a different order and the subject does not reside, do I have to attempt this location again?
- A resident stated that the subject does not reside, what next?
- Everything You Need to Know About Due Diligence & Non-ServiceKey Steps and Best Practices for Ensuring a Job Is Fully Resolved
- Common Questions About Serving BusinessesEssential Information and Best Practices for Serving Business Entities
- A defendant wants to meet me somewhere. What should I do?
- Challenges and Considerations in Attempting ServiceUnderstanding Obstacles and Best Practices for Common Barriers During Service of Process
- Why Has My Work Slowed Down?Find out why your ABC Legal jobs have slowed down — overdue jobs, expired credentials, low star rating, Auto Dispatch being off, or a lull in your area.
- I'm not able to attempt an address due to weather conditions. What should I do?
- I am serving in Utah: Why am I unable to claim business jobs?
App and Tech Support FAQs
Help with app issues and technical questions