Make sure you are entering the correct information: Make sure you are entering the correct email address or phone number and password. Check your keyboard layout and make sure you are entering upper and lower case characters correctly.

Recover your password: If you have forgotten your password, use the "Forgot your password?" feature on the account login page. Follow the password recovery instructions you will receive to your registered email address or phone number.

Check your email and spam folder: If you have requested a password reset or account activation, be sure to check your email (including your spam folder) for possible information from us.

Two-Factor Authentication (2FA): If you have two-factor authentication enabled, make sure you correctly enter the temporary code generated by your authentication app, please note, this code is only valid for a set amount of time (a few minutes) and you should be able to enter it in that time. If you are unable to retrieve the code, try synchronizing the time on your device or contact support for assistance.

Change Browser or Device: If you continue to have trouble logging into your account, try logging in from a different browser or device. Sometimes problems can occur due to compatibility or technical issues with your current browser, device, or connection.