Transfer intended shipments to PostNord and check booking, labels and any customs documentation separately.
The PostNord TA connection must be active in Abicart. Pro allows PostNord to be selected as the included TA connection; check the shop’s selection and agreement. You need your own PostNord account, the correct carriage agreement and API access; carriage and other PostNord services follow their terms. This is an integration rather than a promise of free shipping or every function found in all PostNord portals.
1. Prepare the account and information
Check the shop name, address, postcode, town, country and contact details under Settings → Shop information. Enter actual product and variant weights and intended packaging weight. Correct total weight and valid addresses are needed for carriage; an invented zero weight is not a safe export-error solution.
Get the customer number and intended API key for the correct PostNord account through its account and developer services. Enter them only under Settings → External connections → PostNord TA. The key is secret. Select the correct sender country, label format and paper size and save after checking details. Templates created in PostNord's portal should not be assumed to transfer automatically to Abicart.
2. Connect the correct service and event
Open Settings → Shipping and edit the method customers should select. In its PostNord settings, choose a service and add-ons supported by your agreement and route. Older images can show discontinued services; do not guess using an old service name.
Choose an intentional flow: export a whole order at the intended order event or export individual shipments. Check activation and execution separately. Paid, placed, shipped and exported are different statuses. Automatic order and shipment export together can process the same delivery more than once.
Original images show different event examples and may contain older or other selections. Follow the flow you actually need. Two integrations should not automatically book the same shipping method; if using nShift and PostNord, separate responsibility and manual/automatic events.
3. Choose customs documents and enter correct product data
Customs declaration type offers None, CN22, CN23 or Customs invoice. These are not merely different names for identical information. Abicart builds different export sections for them. Normally the customs section is not sent for domestic delivery or when both sender and recipient countries are in the EU.
CN22: a simplified declaration for applicable letter services. Export includes descriptions, values, weights and available tariff codes.
CN23: a declaration for applicable parcel services, with more detailed commercial lines and available origin country and tariff code.
Customs invoice: builds commercial invoice data including descriptions, quantities, value, currency, weight and available origin/classification information.
Choose documents according to the current service, destination and shipment rather than trying options until an error disappears. Enter the correct EORI details and check product HS/tariff codes and origin where required. An EORI number and selected document do not guarantee every requirement is met.
Goods value comes from shipment order lines and their net prices, rather than the appearance of article numbers or an arbitrary separate text. Check discounts, quantities, currency and carriage valuation requirements. Norway and any VOEC treatment require the correct registration and eligible goods; entering a VOEC number does not make every product eligible.
4. Export and check results
Open the intended order and review delivery address, contents, quantities, shipping method and what has already shipped. For split deliveries, use the correct shipment's contents and weight. Select the intended export action once and follow queue and results. Manual export belongs to the selected order or shipment flow; do not recreate the order to obtain a new button.
Check PostNord booking/shipment IDs, recipient, service, label and required customs data. Store pickup should not become an ordinary PostNord booking. Marking an exported shipment as shipped is a separate setting and does not prove physical carrier collection.
PDF labels need the correct paper size. ZPL needs a compatible printer and intended printing solution, such as Abicart ZPL PrintApp for Windows (MSI) where used. A selected format does not prove correct dimensions or carrier readability.
If export or customs data is missing
Read the exact error and compare the same order, shipment and booking ID in both systems. Check the account, service, destination, address fields, weight, document type and product data. Do not change warehouse article numbers without evidence; a parent number need not be numeric merely because a variant's number contains digits.
If the outcome is uncertain, check for an existing booking before exporting again. Changes in Abicart do not guarantee an earlier PostNord booking is updated or cancelled. Handle an incorrect existing booking according to PostNord's rules and check potential charges. Give support the shop, order, shipment and booking IDs and a safe error message, never the API key.
Quick start
Check Pro, the PostNord agreement, account, addresses and actual weights.
Select a service and a clear order or shipment flow.
Check document type and actual customs details where required.
Export once and verify booking, labels and contents before retrying.
Subscription and costs
Pro includes one selected TA connection, with PostNord as an option. Check that PostNord is covered by the shop’s selection and is active. The carrier's agreements, services, prices and restrictions apply separately. Customer shipping fees in the shop and PostNord charges are different amounts.
