How to View a Learner's Profile?

To open a learner's profile, go to Learners, Teams and Departments or Learner Statistics and select the learner you need from the list:

The top of the profile displays:

— Learner's name;
— Email address;
— Learner's photo, if they have added one to their profile:

The Progress section provides an overview of the learner's training:

— Overall progress as a percentage;
— Number of available courses and lessons with quizzes;
— Number of certificates and badges earned;
— Total time the learner has spent in the academy.

Click the arrow to expand the detailed information about the learner's awards and see which certificates and badges they have earned and when:

The Teams section displays all teams the learner belongs to. Click a team name to open its settings, where you can view detailed information about the team, its assigned courses, and enrolled learners:

To change the learner's team membership, click Manage Teams and Departments. In this section, you can:

— Add the learner to a new team;
— Remove the learner from a team by clicking the cross next to the relevant team:

The Learner Parameters and Properties section displays the variables associated with the learner and their values:

Using the Manage Properties button, you can:

— Assign a new variable to the learner;
— Edit the value of an existing variable:

The learner's sign up date in the academy is displayed below.

The profile also includes:

— Learner's country;
— Device, operating system, and browser used to access the academy;
— Learner's login history and authorization information:

The learner's profile includes buttons for managing their access status and notifications. You can:

— Hide the learner from statistics;
— Close the learner's access to the academy;
— Manage email notifications:

If the academy uses the Gift Shop, the corresponding section is available in the learner's profile. Here, you can view:

— Active orders;
— Order history;
— Order details and manage orders:

​

The Points section displays the current number of points available to the learner.

In Activity History, you can see how the number of points has changed, including when points were awarded or deducted;

The right side of the learner's profile displays information about their learning. It is divided into two separate feeds:

— Courses;
​— Performance Reviews.

In the Courses feed, you can expand a course to view detailed information about the learner's progress. Depending on the course, the following information may be displayed:

— Completion status;
— Progress;
— Course start and completion dates;
— Quiz results:

If the course includes a test, click Open Results to view the learner's answers to individual test questions:

If needed, you can delete the course statistics for a specific learner;

In the Performance Evaluations feed, you can quickly view the evaluation start and completion dates. To view detailed results, open the relevant evaluation in a separate tab:

You can export a specific learner's progress directly from their profile. To do this, click the three-dot menu next to the learner's name and select the report you need. The following export options are available:

— Quiz Progress;
​— Course Progress;
​— Learner Variables.

You can also use this menu to edit the learner's name, change their email address (for the academy owner), or delete the learner from the academy: