If you’ve already paid for Accentify and your subscription or eligible purchase is not showing up in the app, you may be able to restore it.

This is most useful when you’ve:

Before restoring anything, check that you’re signed in with the same account you originally used to buy Accentify.

That usually means:

If you use a different account, your subscription or purchase may not appear. Apple and Google both tie purchases and subscriptions to the account that made them.

If you can see a Restore Purchases option inside Accentify, tap that first.

This is usually the fastest way to ask the app to check your account again and reconnect any eligible purchases or subscriptions linked to your device account.

You can usually find this in your profile, or a button inside any of the paywalls.

If you subscribed through Apple, open Accentify and tap Restore Purchases.

Apple says some in-app purchases and subscriptions can be restored, but consumable items cannot be restored once they’ve been used.

If restoring does not work straight away:

If you subscribed through Google Play, first make sure you’re signed in to the correct Google account on your device.

Then open Accentify and tap Restore Purchases if that option appears.

If the purchase still does not show up, Google recommends checking whether the payment completed successfully, then closing and reopening the app.

If you subscribed directly through the Accentify website, sign back into the same Accentify account you used when you purchased.

If your Premium access still does not appear, contact us and we’ll help you check the subscription status.

Email: whatsup@accentify.co.uk

Restoring purchases is mainly for:

Apple notes that some purchases can be restored, while consumable purchases cannot be restored once used.

If something has already been fully used up, it may not be restorable in the same way.

Try these checks:

Make sure you’re signed in to the same Apple ID, Google account, or Accentify account used for the original purchase. Apple and Google both say account mismatch is a common reason purchases or subscriptions appear missing.

Close Accentify fully, then reopen it and try again. Google specifically recommends restarting the app when an in-app item has not appeared.

If the payment did not go through properly, the subscription or purchase may not restore. Google recommends checking your payment history when an in-app purchase is missing.

A weak connection can interrupt purchase checks and stop the restore process from completing properly.

If your Accentify purchase still is not showing after trying the steps above, contact us and we’ll help investigate it.

Please include:

Email: whatsup@accentify.co.uk