Common reasons a payment may fail
Payments can fail for reasons such as:
insufficient funds
expired card details
billing information mismatch
bank security checks
app store payment issues
temporary connection problems
country, currency, or tax-related restrictions on your payment method
In most cases, the problem is with the payment platform rather than with your Accentify account itself.
First, check where you are paying
How you fix the issue depends on where you are trying to pay.
If you are subscribing through the app, your payment is usually handled by:
Apple App Store
Google Play
If you are subscribing through the Accentify website, your payment is usually handled by Stripe.
If you are paying through Apple (iOS)
Check that:
your Apple payment method is valid
your card has not expired
your billing details are correct
your Apple account has no billing restrictions
you are signed into the correct Apple ID
You may also want to try closing and reopening the app before attempting the purchase again.
If you are paying through Google Play (Android)
Check that:
your Google Play payment method is valid
your card or payment method has enough funds
your billing address is correct
there are no account restrictions on your Google Play profile
you are signed into the correct Google account
If needed, try again after restarting the app or refreshing Google Play.
If you are paying through the Accentify website (Stripe)
Check that:
your card details are correct
your bank has not blocked the charge
your card supports online payments
you have enough funds available
you complete the full checkout process if your bank asks for verification
If the payment still fails, try a different card or contact your bank to ask whether they are blocking the transaction.
If payment went through but Premium did not unlock
First, give it a moment and then:
close and reopen the app
make sure you are signed into the correct Accentify account
use Restore Purchases if you bought through Apple or Google Play
If you subscribed through the website, sign out and back in again to refresh your account.
If you were charged more than once
This can sometimes happen if:
you accidentally purchased on more than one platform
a retry was processed after a failed attempt
you already had an active subscription under another account
If this happens, contact us in the app with:
a screenshot of the charge
the date of payment
the platform used
the email address linked to your Accentify account
We’ll help you work out what happened.
If the issue still is not fixed
If you still cannot complete your purchase, contact us in the app (use the 🚩 button located anywhere in the app) and include:
a screenshot if possible
what plan you tried to buy
which platform you are using
what error message you saw
That will help us investigate faster.