Having trouble with an invoice? Here are some common issues and how to solve them.
Client did not receive the invoice
Check the client's email address by going to the invoice and verify that the client's email address is correct.
Ask the client to check their spam folder. The invoice email may have been filtered.
Resend the invoice open the invoice and click "Resend".
Share the payment link manually by copying the payment link from the Invoices page and share it with the client directly.
Invoice has the wrong information
If you made a mistake on a sent invoice, you cannot edit it. You will need to:
Make the necessary corrections
Send the new invoice to the client
Ask the client to disregard the original invoice
Note: Duplicate invoices are coming soon
Payment is not reflected on the invoice
If a client paid but the invoice is not marked as paid:
Check if the payment was made through the payment link If not, you will need to manually match the payment to the invoice.
Check the payment status by going to the payments page to see if the payment is still processing.
Contact support if the payment has been received but is not reflected on the invoice.
Frequently Asked Questions
Why can't I edit a sent invoice?
To maintain a clear audit trail and prevent confusion, sent invoices cannot be edited.
How do I cancel an invoice?
You can cancel a draft invoice. You cannot cancel a sent invoice.
Next Steps
Complete verification – Freelancer verification or business verification
Set up flexible payment options – Learn how to configure flexible payment methods
Adding manual payment methods - Learn how to add manual payment methods
Supported currencies and payment methods - Learn about supported currencies and payments
Transfer your funds - Learn how to send money
Send your next invoice - Learn how to create and send invoices
How payment links work - Learn how to payment links work on Acctual
Tracking payments and transfers - Learn how to payments and transfers
Matching invoices and payments - Learn how to match invoices and payments
Troubleshooting payment issues - Learn how to trouble payment issues