Payment processing times vary depending on the payment method used by your client.
Crypto payments
Timeframe: Usually within minutes
Crypto payments are confirmed on the blockchain and are typically received in your Acctual account within minutes.
Bank transfers
Timeframe: 1–2 business days
Bank transfers (ACH, SEPA, Wire) need to be processed by the banking system and can take 1–2 business days to be confirmed.
Factors that can affect processing times
Weekends and holidays: Bank transfers are not processed on weekends or holidays, which can delay processing times.
Incorrect payment details: If a client enters incorrect payment details, the payment may be delayed or fail.
Bank processing times: Some banks may take longer to process transfers than others.
Frequently asked questions
Why is my payment still processing?
It is likely a bank transfer that is still being processed by the banking system. Please allow 1–2 business days for the payment to be confirmed.
How will I know when a payment is received?
You will receive an email as soon as the payment is confirmed.
Next steps
Complete verification – Freelancer verification or business verification
Adding manual payment methods - Learn how to add manual payment methods
Supported currencies and payment methods - Learn about supported currencies and payments
Transfer your funds - Learn how to send money
Send your next invoice - Learn how to create and send invoices
How payment links work - Learn how to payment links work on Acctual
Tracking payments and transfers - Learn how to payments and transfers
Matching invoices and payments - Learn how to match invoices and payments
Troubleshooting payment issues - Learn how to trouble payment issues
Need Help?
Email: support@acctual.com
Intercom chat: Click the chat icon in your dashboard