When clients pay outside of the payment link or use manual payment details, you need to manually match payments to invoices using the invoice match feature. This ensures your records are accurate and invoices are marked as paid.
When you need to manually match:
You need to manually match payments when:
Client pays via flexible payment method but NOT using the payment link Example: Client sends USDC directly to your wallet instead of using the payment link.
Client pays using manual payment details. Example: Client copies your bank account details and pays via their bank.
Fiat payments (currently), automatic matching for fiat payments is coming soon. For now, all fiat payments require manual matching.
Note: Crypto payments made through the payment link are automatically matched. No action needed.
How to Match Payments to Invoices
Step 1: Go to the payments page
Click Payments in the sidebar
View the Transactions section
Look for payments that show "Match invoice" button
Step 2: Find the unmatched payment
Unmatched payments will show:
Payment amount
Payment method (e.g., USDC, USD ACH)
Status: Received
"Match invoice" button
Step 3: Match the payment
Click "Match invoice" next to the payment
A modal appears showing your open invoices
Select the correct invoice
Confirm the match
Step 4: Verify the match
Once matched:
The invoice is marked as paid
The payment shows the linked invoice number
You receive a confirmation notification
Tips for matching payments
Match payments as soon as they arrive This keeps your records up to date and helps you track which invoices are still outstanding.
Check payment amounts Make sure the payment amount matches the invoice amount before matching.
Look at payment dates Match payments to invoices based on when the client said they would pay.
Contact the client if unsure If you're not sure which invoice a payment is for, ask the client to confirm.
What If I match the wrong invoice?
If you accidentally match a payment to the wrong invoice:
Contact support at support@acctual.com or via messenger chat in app
Provide the payment ID and correct invoice number
Our team will help you unmatch and rematch correctly
Note: You cannot currently unmatch payments yourself. This feature is coming soon.
Avoid manual matching:
To reduce manual matching:
Enable flexible payment options: Clients can pay through the payment link with multiple methods, reducing the chance they'll pay directly to your wallet or bank.
Share payment links: In emails Include the payment link prominently in your invoice emails so clients use it instead of copying payment details.
Frequently asked questions
Why do I need to manually match payments?
Automatic matching only works when clients use the payment link. If they pay directly to your wallet or bank account, Acctual can't automatically link the payment to an invoice.
Can I match one payment to multiple invoices?
No. Each payment can only be matched to one invoice. If a client pays for multiple invoices in one payment, contact support for help.
What if the payment amount doesn't match the invoice?
You can still match the payment, but you'll need to handle the difference separately (e.g., partial payment, overpayment).
How long do I have to match a payment?
There's no time limit. You can match payments whenever you're ready.
Can I see all unmatched payments?
Only for flexible payment options
Will fiat payments be automatically matched in the future?
Yes. Automatic matching for fiat payments (USD ACH, EUR SEPA) is coming soon.
Next steps
Complete verification – Freelancer verification or business verification
Adding manual payment methods - Learn how to add manual payment methods
Supported currencies and payment methods - Learn about supported currencies and payments
Transfer your funds - Learn how to send money
Send your next invoice - Learn how to create and send invoices
How payment links work - Learn how to payment links work on Acctual
Tracking payments and transfers - Learn how to payments and transfers
Need help?
If you have questions about Acctual:
Email: support@acctual.com
In app messenger chat: Click the chat icon in the right corner of your dashboard