Our most frequently asked questions about Material Hub EA! Feel free to peruse and find the right answer to your questions. If you don't find what you are looking for, please feel free to reach out to our team.
Why is the Material Hub program free?
Why is the Material Hub program free?
Acelab is rapidly expanding across the A&D industry, offering high-value services at no cost to incentivize early adopters. While firms joining after the pilot may incur charges, early access partners are guaranteed free service indefinitely
How long does the onboarding process typically take?
How long does the onboarding process typically take?
The onboarding process usually takes 2-4 weeks, depending on your firm's size and complexity. Our team works closely with you to ensure a smooth transition.
Can we integrate Acelab's system with our existing software?
Can we integrate Acelab's system with our existing software?
Yes, Acelab is designed to integrate with many common design and project management tools. We'll assess your current setup during onboarding and provide integration support.
What kind of ongoing support does Acelab provide?
What kind of ongoing support does Acelab provide?
We offer continuous support through your dedicated librarian, monthly product concierge sessions, and on-demand technical assistance.
How does Acelab ensure the security of our project data?
How does Acelab ensure the security of our project data?
Can we customize the material library to fit our firm's specific needs?
Can we customize the material library to fit our firm's specific needs?
Absolutely. Your dedicated librarian will work with you to tailor the library to your firm's preferences, project types, and client aesthetics.
What if we need to add or remove team members from the system?
What if we need to add or remove team members from the system?
You can easily add or remove team members through your account management portal. There's no limit to the number of users you can have.
How often is the material database updated?
How often is the material database updated?
Our database is continuously updated with new materials and product information. Your dedicated librarian also proactively researches and adds materials relevant to your firm's needs.
What happens to our data if we decide to stop using Acelab?
What happens to our data if we decide to stop using Acelab?
You retain full ownership of your data. If you choose to leave, we provide a comprehensive export of all your information in industry-standard formats.
How does Acelab's Product Concierge service work?
How does Acelab's Product Concierge service work?
Simply schedule a session with our team to discuss your project needs. We'll research solutions and provide you with three tailored material recommendations within 48 hours.