When working with materials and your firm library, we know it's essential that you get the support your need. This is why, as part of our Materials Library Membership, we have made it easy to connect with your dedicated Account Librarian in 2 different ways. Once you sign up for a membership you'll have access to our Customer Experience team, our Partnerships team, and our Research team.
Conversation Portal
On every project you start with Acelab, you'll have the ability to open a conversation portal. This allows you to communicate with vendors easily in one place. Our research team also sets up a thread with you so we can share some product recommendations along with a great explainer video to give you some context.
Office Hours
Finally, we want to make sure you have complete support coverage. Our Acelab Librarians setup monthly meetings with your team to focus on an feedback you have from using our platform, and any firm library updates, or staff education you require to fully support your office and project operations. You are always welcome to ask any research or building product questions during this call as well!firm library updates, or staff education you require to fully support your office and project operations. You are always welcome to ask any research or building product questions during this call as well!
