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How to sign in to Acenda Admin

How to sign in with Google or with your email, password and 2FA code, plus first-time setup, password resets, switching organizations and session length.

You can sign in to Acenda Admin at admin.acenda.io in two ways: with your Google account, or with your email address and password plus a 6-digit two-factor authentication (2FA) code. Both open the same account. This article covers each method, what happens the first time you sign in, how to reset your password, how to switch organizations, and how long a session lasts.

Acenda recommends Sign in with Google. It's the easiest way in: no password to remember and no 6-digit code to type each time. Use the Google account with the same email address you were invited with. If Google sign-in isn't available on your account, contact Acenda Support.

Never share your password or 2FA codes with anyone, including Acenda Support. Acenda support will never ask for them.

The sign-in page

Go to admin.acenda.io. If you aren't signed in, you'll see the Sign in to your account page with:

  • An Email box and a Password box, with a Forgot Password? link.

  • A Sign In button.

  • Below that, under Or, the Sign in with Google button.

Sign in with Google

  1. Go to admin.acenda.io and click Sign in with Google.

  2. Choose the Google account that uses your Acenda email address (for example name@yourcompany.com), and sign in to Google if it asks.

  3. Acenda opens your organization's dashboard.

The first time you use Google: If you already have an Acenda password, you'll see Account already exists. Click Add to existing account, then open the email Acenda sends you and click the link in it within 5 minutes to connect Google to your account. You may also be asked to accept the Terms of Service and set up an authenticator app (see First time signing in below). After that, signing in with Google doesn't ask for a code.

Google sign-in only opens organizations you've been invited to. Signing in with a Google account whose email hasn't been invited takes you to a page that says Your account is not currently associated with an organization. Ask an Owner or Admin on your team to invite that exact email address (see How to manage users and permissions).

Sign in with email, password and 2FA

  1. Go to admin.acenda.io.

  2. Enter your Email and Password.

  3. Click Sign In.

  4. On the Two-Factor Authentication screen, open your authenticator app (Google Authenticator, Microsoft Authenticator or FreeOTP) and type the current 6-digit code into One-time code. Codes change every 30 seconds.

  5. Click Sign In.

2FA is required for every password sign-in and can't be turned off. Acenda doesn't send codes by text message or email, and there are no backup codes. If a code is rejected, you'll see Invalid authenticator code. See Troubleshooting: Acenda 2FA code isn't working

First time signing in

New users are invited by an Owner or Admin from ADMINISTRATION > Users (see How to manage users and permissions). You'll get an email that says You have been invited with a Create Account button. The link expires after 72 hours.

  1. Click Create Account in the invite email. The Accept Invite page opens with your email address filled in.

  2. Enter your First name, Last name, Password and Confirm password. Your password must be 8 to 64 characters long, include an uppercase letter, a lowercase letter and a special character (for example ! @ # $), and can't be your email address.

  3. Click Accept Invitation. When you see Account created successfully., click Go to login.

  4. Sign in with your email and new password, or with Sign in with Google.

  5. Read the Terms of Service and click Accept.

  6. On the Mobile Authenticator Setup screen, install one of the listed apps (FreeOTP, Google Authenticator or Microsoft Authenticator) on your phone, then scan the barcode. If you can't scan it, click Unable to scan? to see a key you can type in instead.

  7. Enter the 6-digit code from the app in One-time code. You can also add a Device Name, such as "Work phone".

  8. Click Submit.

Already have an Acenda account? If you're invited to another organization with an email that already has an Acenda account, you're added straight away and get an email that says You have been added. There's nothing to accept. Sign in as usual.

Forgot or reset your password

  1. Click Forgot Password on the sign-in page?

  2. Enter your Email and click Submit on the Forgot Your Password? page. You'll see You should receive an email shortly with further instructions.

  3. Open the Reset password email and click Link to reset credentials. The link expires after 5 minutes, so use it right away.

  4. Enter your New Password and Confirm password.

  5. Click Submit.

Resetting your password doesn't change your 2FA. Your authenticator app keeps working. If you've lost the phone with your authenticator app, see How to reset two-factor authentication (2FA) in Acenda Admin

Switching between organizations

If you belong to more than one organization, you only need one sign-in. Acenda opens the organization you last used.

  1. Find the Organization box under the Acenda logo in the left sidebar.

  2. Click it.

  3. Type part of the organization's name or pick it from the list.

  4. Acenda opens that organization's dashboard.

How long you stay signed in

Your session lasts about 10 hours from when you sign in. If you close every Acenda tab, it ends after about 30 minutes. Either way, you'll be taken back to the sign-in page. To end a session yourself, see How to log out of Acenda Admin.

Troubleshooting & FAQ

  • "invite code expired" when accepting an invite: Invites expire after 72 hours. Ask an Owner or Admin to open ADMINISTRATION > Users and click the resend icon on your row. For an Expired invite, the same icon reactivates it and sends a new email.

  • The invite email never arrived: Check your spam or junk folder. If it's not there, ask an Owner or Admin to resend it from ADMINISTRATION > Users. The invite has to go to the exact email address you'll sign in with.

  • "Your account is not currently associated with an organization." You're signed in with an email address that hasn't been invited to an organization. This often happens when Google picks a different Google account. Click Sign out at the top right and sign in with the email you were invited with. If you're sure it's the right email, ask an Owner or Admin to invite it, or contact Acenda Support.

  • Google signs you in to the wrong account: Google uses the account that's active in your browser. Sign out of Acenda, click Sign in with Google again and choose the account that matches your Acenda email. If Google doesn't let you choose, sign out of the other Google account first or use a private (incognito) window.

  • Your 2FA code is rejected ("Invalid authenticator code."): Type the code currently showing in the app before it changes, and make sure your phone's date and time are set automatically. For more fixes, see Troubleshooting: Acenda 2FA code isn't working

  • Lost or replaced phone: Only Acenda Support can reset 2FA. You can't do it yourself, and nor can your Admin. Support chat only appears after you sign in, so email support@acenda.com from the address you sign in with. See How to reset two-factor authentication (2FA) in Acenda Admin If you've already connected Google to your account, you can still sign in with Sign in with Google in the meantime.

  • The password reset email hasn't arrived or the link has expired: Check your spam or junk folder. The reset link only works for 5 minutes, so if it's expired, click Forgot Password? again and use the new email straight away. The confirmation message looks the same whether or not the email has an account, so double-check you typed the address you were invited with.

Still have questions? Contact Acenda Support

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