CHANNELS > Item Status lists every item’s current listing status on each of your channel subscriptions in one place, so you can see what’s live, pending review, in error or excluded across your whole catalog. It’s the catalog-wide version of the Channel Status tab on an individual item.
How this fits with Channel Status and Item Issues
Item Status and an item’s Channel Status tab show the same listing status. Item Status lists every item and channel subscription at once; Channel Status shows one item at a time, along with the values, price and inventory Acenda sends to each channel.
Item Issues is where you see why a listing has a problem: a required field Acenda caught before sending, or a rejection the marketplace sent back. When an item shows an error here, use How to fix marketplace listing errors to find the details and the fix.
Finding and filtering your items
Go to CHANNELS > Item Status in the left-hand menu, then use any combination of the following:
Type a Product ID or SKU into Search Products to jump straight to one item. The small dropdown in that field switches the search between the two.
Narrow the list with the Subscription filter (a specific channel account) and/or the Status filter.
Click any of the underlined column headers (Product ID, External SKU, Status, Listing Type, Item Type or Updated At) to sort by it.
Click the same header again to reverse the order.
Page through results with Previous and Next, or type a page number directly.
Select Export CSV to download the current filtered, sorted view as a spreadsheet. Exports are capped at 1,000 rows, so narrow your filters first if you need the complete set.
Select Clear Filters to go back to showing every item.
What each status means
The Status filter groups listing states into seven categories:
Active: the item is currently live and sellable on the channel.
Approved: the channel reviewed the listing and accepted it. You’ll see this most on marketplaces that review every new or changed listing before it goes live, such as Target.
Inactive: the listing exists on the channel but isn’t currently sellable (taken down, zeroed out or paused on the channel’s side).
Pending: the channel hasn’t finished reviewing the latest version of the listing yet.
Error: the channel rejected the listing or flagged a problem with it. See How to fix marketplace listing errors and the Troubleshooting: Item missing from a marketplace with no error for how to work the fix.
Excluded: Acenda isn’t sending this item to this channel.
Published: the listing is live on the channel’s own site or catalog. It’s the same idea as Active, in that channel’s own wording.
Read the Status column, not only the filter. These seven are general categories, not a fixed vocabulary every channel uses. The Status column shows the exact word the channel reported back: a Target item shows APPROVED, PENDING, REJECTED, SUSPENDED or UNLISTED, and a Mirakl-powered channel shows ACTIVE or INACTIVE for the offer, or NOT_LIVE or OFFER_LIVE for the product itself. Match the text in the column to the closest category above.
Troubleshooting & FAQ
A status looks stuck: A row only changes the next time that item syncs with that channel and the channel reports back. On marketplaces that review changes (such as Target and Mirakl-powered channels), an error clears only once the marketplace accepts the corrected listing, not as soon as you save the fix in Acenda.
An item is missing from the page: Item Status only lists items the channel has reported back on at least once. A newly mapped item won’t show up until that channel’s next catalog sync sends or pulls it and the channel responds.
Amazon rows look incomplete: For Amazon, Item Status only reflects what Amazon’s own inventory reports tell Acenda support. It doesn’t show Amazon content or listing errors. Those are managed in Seller Central, not here or on Item Issues.
Related articles
Still have questions? Contact Acenda Support.
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