To avoid disruptions during the video response section, it’s important to make sure your devices—especially your microphone and webcam—are set up and working properly before test day.
In rare cases, technical issues can affect your recorded responses and may require you to retake the test, so preparation is key.
Recommended Setup and Troubleshooting Tips
Use wired devices whenever possible.
Wireless headphones or microphones (like AirPods) can lose connection or battery during the test. If you can, use a wired headset or your computer’s built-in microphone and speakers. If you must use a wireless option, fully charge it before your test.
Disconnect external input devices.
If you're using an external webcam or microphone, consider disconnecting them and using built-in ones. This avoids the risk of your input switching unexpectedly.
Close other software that uses your webcam or microphone.
Apps like Zoom, streaming tools, or webcam filters can interfere with Casper. Close them before starting your test.
Minimize background noise.
Try to avoid loud environments or items like loud fans that may affect audio clarity.
Speak clearly and at a steady volume.
Speak directly into your microphone so your responses are easy to understand and clearly heard.
Need Help During Your Test?
If something goes wrong—like a device disconnects or you’re unsure if your microphone is working—click the chat bubble during your test to reach our Support team.
We’ll confirm whether your audio and video are recording properly and help troubleshoot if needed. It may take a few minutes, but we’ll make sure you have the time and support you need.
Quick FAQ – Video Response Section
Quick FAQ – Video Response Section
Q1: What happens if my microphone or webcam stops working mid-test?
Contact Support immediately using the chat bubble. We’ll help you resolve the issue and ensure your test continues properly.
Q2: Can I use AirPods or Bluetooth devices?
It’s better to use wired devices. If you must use wireless options, make sure they are fully charged and tested before your test.
Q3: Will I lose time if I troubleshoot during the test?
No. Our team will make sure you have the time you need to complete your responses after troubleshooting.