Acuity Insights Assessments does not offer phone support.

We offer online support via our messaging system. To access this, click on the chat bubble located on the bottom right of your screen when on the website or in your Acuity Insights account.

You can also email support@acuityinsights.app with your questions. Our support team typically replies within one business day during non-testing hours.
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For all Casper tests, our support team is available for live chat via our online messaging system one hour before the start times and for the duration of the tests. During testing hours, our response time is much quicker, so you will be connected to a knowledgeable support person and have your questions answered within a couple of minutes!

Note: We do not call applicants. If you receive a phone call from anyone claiming to be an Acuity Insights, Casper, One45, or Altus Assessments (our previous company name) representative, please hang up and contact us immediately.