All accommodation requests for Acuity Insights Assessments are reviewed case by case to ensure equal opportunity for every applicant.
How to Submit Your Request
To request accommodations, you must submit the following at least 4 weeks before your scheduled Casper test:
Accommodations Request Form – Part 1 and Part 2
Any supporting documentation (e.g., medical reports or professional evaluations)
This 4-week period allows enough time for your documents to be reviewed and for a decision to be made.
How to Send Your Documents
You can submit your documents in one of two ways:
Email them to: support@acuityinsights.app
Or, contact us to receive a secure link to upload your files to an encrypted folder
Once your request is received, the Acuity Insights Team will confirm receipt within 1 business day.
Confidentiality of Your Information
All documents you submit are strictly confidential and used only for the purpose of assessing your accommodations request.
Your accommodation status will not be shared with academic programs. The only exception is if there’s a breach of our Terms of Use
If Your Request Is Approved
If your accommodations are approved, you will receive:
An information package outlining your accommodations
A link to a Practice Test with your approved time extension (if applicable)
For full details, see the Acuity Insights Accommodations Policy.
Important Notes
In exceptional cases, the 4-week submission deadline may be waived, for example:
During the second round of the Canadian Resident Matching Service (CaRMS)
In cases of medical emergencies
If this applies to you, please contact the Acuity Insights Team as soon as possible with your completed request to see if an exception is possible.
If you have not yet reserved a Casper test but wish to submit an accommodation request, you may still proceed with the submission at any time. However, the request must still be submitted at least four weeks before your preferred test date.
Quick FAQ: Submitting Accommodation Requests
Quick FAQ: Submitting Accommodation Requests
1. How are accommodation requests reviewed?
All requests are reviewed individually to ensure equal opportunity for each applicant.
2. What do I need to submit?
Accommodations Request Form – Part 1 & 2
Supporting documentation (e.g., medical reports)
Submit at least 4 weeks before your scheduled Casper test.
3. How do I submit my documents?
Email: support@acuityinsights.app
Or request a secure upload link to a private folder
4. What happens after I submit?
You’ll receive confirmation within 1 business day.
5. Is my information confidential?
Yes. All documents are strictly confidential and not shared with academic programs unless there’s a Terms of Use violation.
6. What if my request is approved?
You’ll get:
An accommodations info package
A link to a Practice Test with time extensions (if approved)
7. Can the 4-week deadline be waived?
Yes, in exceptional cases like:
Round 2 of CaRMS
Medical emergencies
Contact the Acuity Insights Team as early as possible.