If something unplanned interrupts your test, such as a fire alarm, someone entering the room, or other disruptions, don’t worry.
How to report an interruption (non-technical issues only)
If your test is interrupted by something non-technical, such as:
A person entering your room
A fire alarm
Loud background noise
Other unexpected distractions (such as power outages or emergency situations, etc.)
Please contact the Acuity Insights Support Team as soon as possible. You can reach us in two ways:
Live chat: Click the chat bubble in the bottom-right corner of AcuityInsights.app
Email: support@acuityinsights.app
We’re here to help resolve the situation and guide you on what to do next.