We use a simple infringement system to keep sessions reliable for everyone.
How infringements work
Cancelling a session less than 3 hours before it starts counts as last-minute and gives you an infringement. You'll see a warning before you confirm a last-minute cancellation.
Infringements are not public and don't stop you from booking.
They reset every month.
Reaching 3 infringements in a month leads to an account suspension.
If your account is suspended
You can appeal. Message us here or email help@adplist.org from your account email with:
Your account email
What happened, from your side (e.g. an emergency, a no-show counterpart, a technical failure)
Appeals are reviewed by a human on our team. Suspensions for behavior that breaks our Community Guidelines are handled case by case.
š” Tip: if you can't make a session, reschedule instead of cancelling. Rescheduling ahead of time doesn't create an infringement and keeps the session (and any payment) intact.