Step 1: Immediate Contact with KINNECT
As soon as you notice that a candidate is late or has not shown up for their scheduled appointment, it is essential to contact KINNECT immediately. Prompt communication ensures that we can manage the situation effectively and minimise any disruptions to your clinic’s schedule.
Contact Options:
Live Chat: Engage with our Customer Support Team via Live Chat for instant assistance.
Phone Call: Reach out to us at 1300 546 632.
Step 2: Await Instructions from KINNECT
Once you have informed KINNECT about the candidate's tardiness or absence, please await further instructions from us. It is crucial not to make any decisions about rebooking or accommodating the candidate later on the same day without our guidance.
Step 3: Potential Rebooking
KINNECT will assess the situation and advise whether we wish to rebook the candidate's appointment. This decision will be based on various factors, including the urgency of the appointment and the candidate's availability. We will provide clear instructions on the next steps to take.
Additional Tips
Documentation: Keep a record of the candidate's tardiness or no-show, including the time they arrived (if late) or the scheduled appointment time they missed. This information is valuable for future reference and decision-making.
Professionalism: Maintain a courteous and professional demeanour when communicating with the candidate, regardless of the situation. This reflects well on both your clinic and KINNECT.
Conclusion
Handling late arrivals and no-shows efficiently is vital to maintaining the smooth operation of your clinic and ensuring that all candidates receive the care they need. By following these steps and maintaining open communication with KINNECT, you can help ensure that any disruptions are managed effectively and professionally.
For any further questions or assistance, feel free to use our Live Chat feature or call us at 1300 546 632.