At KINNECT, we strive to ensure all medical assessments are conducted efficiently and accurately across our network of affiliate clinics. Occasionally, you may encounter a situation where an item within the provided medical paperwork cannot be performed at your clinic. This guide outlines the necessary steps to take in such instances to maintain smooth operations and ensure timely assessments for applicants.
Immediate Steps to Take
Review the Paperwork Thoroughly:
Upon receiving the assessment paperwork, carefully review the tests and procedures listed. Ensure that your clinic can perform all the required items.
Identify Unavailable Tests:
If you find any test or procedure that cannot be completed at your clinic, make a note of it immediately.
Contact KINNECT Customer Support:
Do not proceed with scheduling the assessment if any required test cannot be performed. Instead, contact KINNECT as soon as possible. You can reach our Customer Support Team through the following methods:
Live Chat: Available on our website for real-time assistance.
Phone: Call us on 1300 546 632 for direct support.
Importance of Timely Communication
Applicants often have multiple appointments scheduled on the same day, making it crucial to address any issues with the assessment paperwork promptly. Swift communication allows us to:
Find Suitable Alternatives:
By informing us immediately, we can quickly find an alternative clinic or solution to ensure all required assessments are completed without delay.
Maintain Schedule Integrity:
Timely communication helps us reschedule or redirect the applicant's appointments efficiently, minimising any disruptions to their planned schedule.
Booking Appointments
Please note that all appointments must be arranged by KINNECT. If an assessment cannot be completed at your clinic:
Do Not Book the Applicant into Another Clinic:
Only KINNECT is authorised to make such arrangements. This ensures consistency and proper coordination across all clinics within our network.
Wait for Instructions:
Once you have informed KINNECT of the unavailable tests, await further instructions from our team. We will handle the necessary arrangements and inform you of the next steps.
Conclusion
Ensuring that all medical assessments are conducted accurately and on time is vital for providing excellent service to our applicants. By promptly notifying KINNECT of any tests that cannot be performed at your clinic, you help maintain the integrity of our process and ensure that applicants receive the required assessments without unnecessary delays. Remember, effective communication and adherence to these guidelines are key to our collective success.
For any questions or further clarification, please do not hesitate to reach out to our Customer Support Team. Thank you for your cooperation and commitment to excellence.