When KINNECT needs to schedule an appointment for a candidate, we will contact you to confirm the booking. Depending on your preferred method of communication, this may be done via a phone call, an email, or through an agreed booking process specific to your clinic.

Once the appointment is confirmed, you will receive a booking confirmation email from KINNECT. This email will include:

Through the Carelever Portal, you can log in to view the Carelever Forms for the candidate. The components booked at your clinic will also be visible beneath the candidate's name in the portal.

We understand that occasionally candidates may arrive late or have additional Carelever Forms or paperwork to complete upon arrival at your clinic. To ensure the appointment runs smoothly and on time, we provide our candidates with an appointment time that is 20 minutes prior to their official appointment time. This allows them to complete any necessary paperwork before their assessment begins.

KINNECT will send you a detailed purchase order within 24 hours of receiving the booking. This purchase order will outline the exact requirements of the assessment and provide instructions on how to submit your invoice to us for payment.

If you have any questions regarding the assessment components booked at your clinic, have not received a purchase order after 24 hours, or need to reschedule the appointment, please contact the Affiliate Relationships Team.

By adhering to these processes, we aim to ensure a seamless and efficient experience for both our affiliate clinics and the candidates.