Q: Where can I add my opening hours/closed days in the system?
A: Opening hours in Aimy are called “Calendar times”.
Go to Account > Profile > Edit calendar times to update them.
To add days when the entire salon is closed, go to Account > Profile > Closed, then enter the specific dates.
Q: Can I change the color of a service?
A: Yes.
Go to Account > Profile > Services.
Click the three dots next to the correct service and choose Edit.
Under “Color”, select the correct color.
Important: Also check Account > Profile > Other to make sure the color settings are correct. Under Appointment color, select Services.
Q: When I try to add a new employee, it says the email already exists. What should I do?
A: Each email address must be unique. It cannot be the same as the salon account email or any other registered email.
Q: My employee is leaving the company. How do I update this?
A: Important: First, make sure there are no future appointments scheduled.
Go to Account > Profile > On/Off. For that employee, set all services to offline/off.
Then go to Account > Availability, select the employee, and under the fixed schedule, click the black square icon to enter an end date.
Once all steps are completed and it’s time to remove the employee, go to Account > Profile > Employees, click the three dots on the right-hand side, and set the employee to Inactive.
This will successfully remove the employee from the system.
Q: Some employees can’t perform certain services. Can I adjust this?
A: Yes.
Go to Account > Profile > On/Off to manage which services are available for each employee.
The first column shows availability in the calendar (manual appointments).
The second column shows availability in the online booking widget.
To switch employees, click the dropdown in the top and select the correct employee.
Q: How can I easily add a break?
A: The easiest way is to plan breaks in the fixed schedule.
Go to Account > Availability, select the employee, and click the + Fixed schedule.
Alternatively, you can add a break directly from the Calendar:
Click a time slot,
Change the type from “Create appointment” to Break,
Adjust the duration or move the break by dragging it.
Q: Why doesn’t the schedule continue after the last entered schedule?
A: If you enter an end date, the system will not continue the schedule automatically.
Important: It’s best to only enter a start date (and leave the end date blank).
If the start date is already in the past, you can’t edit that schedule.
In that case, set the end date to today, then create a new schedule using the + button.
Q: My employee isn’t accruing vacation hours in their leave overview. Why?
A: This can happen if there is an end date in the employee’s contract details.
If the end date is in the past, no new hours will accrue.
Important: Do not simply delete the end date, as this will affect the employee’s full history.
Instead, create a new contract for that employee:
Go to Account > Company,
Select the employee,
Under financial details, go to Contracts and click the +.
The start date must always be in the future, since you cannot backdate contract details.
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