How do I place an order by email?

What you’ll need

Before emailing, have:

Your email address, phone number, and address (if street delivery)
Funds available in your bank account.
A transfer limit high enough to pay the full invoice amount (you may need to raise this with your bank before ordering).

The products and quantities you wish to buy.
Your preferred delivery method (in-store collection, street delivery, or vault delivery).
Your contact number.

We action your email during business hours.
We confirm availability and lock your price when we process your email (not when you send it).
We issue your invoice and email it to you.
Make payment according to our payment terms.

Email orders are only actioned during business hours.
High-volume days may add delay before your email is processed.
Your price is not locked until a team member processes your email and confirms the order.
For orders placed over a weekend or public holiday, the invoice is issued on the next business day.
If details are missing, we’ll reply asking for more information; your price is only locked after you reply and we confirm.
In a highly volatile market, we may need to re-confirm price and availability before locking in the order.