There are 3 states of a shift in which it can be canceled. Those states are, as mentioned earlier, “Requested”, “Confirmed” and “Awaiting Confirmation”. We can also call them “Tags”.
1. Requested: It is a state when you have applied for an open shift, and you are waiting for approval from your employer.
To cancel, tap on the shift you applied for from the “Available Shifts” tab on the home screen and tap on “Cancel”. A popup will appear at the bottom. Select a reason for the cancellation and tap on “Submit”.
2. Confirmed: It can be either an open shift or an assigned shift.
To cancel a confirmed shift, simply go to “My Schedule”, open the confirmed shift you wish to cancel, and tap on “Cancel”. A popup will appear at the bottom. Select the reason and tap on “Submit”.
3. Awaiting Confirmation: These are assigned shifts. To cancel, go to “Available Shifts” tab on the home screen. Open your desired shift and click on “Decline”. A popup will appear at the bottom. Select a reason and tap on “Submit”.
Web:
Whether it’s a “requested”, “confirmed” or “awaiting confirmation” shift, the procedure to cancel or decline is the same.
There are two ways to decline/cancel a shift on the web portal.
List:
Hover over “Schedule” from the main menu and select “List”.
Scroll down to the shift you would like to cancel.
Click the “Actions” button.
Click “Cancel/Decline”.
4. Click on “Select reason” to select a reason from the dropdown and enter a comment explaining why you are canceling the shift.
5. After you've selected the reason and entered a comment, click on “Save”.
Calendar:
Click on “Schedule” from the main menu.
Go to the date and hover over the shift you want to cancel.
You will see various icons. Click on the cancel/decline icon.
4. Click on "Select reason" to select a reason from the dropdown and enter a comment explaining why you are canceling the shift.
After you've selected the reason and entered a comment, click on "Save".
The options available on hover depend on the status of the shift.
Info Icon: Clicking on this icon will show you the details of the shift. You can see the options to confirm or cancel the shift as well.
Check Icon: Clicking on this icon will confirm the shift.
Decline Icon: The icon with a minus sign is used to “Decline/Cancel” a shift.
Tip
It is recommended to use the list view as the statuses are visible and easier to identify. On the calendar view, you must know the color of the status to identify the shift.
GooD To Know
Is there a penalty for canceling a shift?
Whether there's a penalty for canceling a shift depends on your employer's policies. To find out more, please contact your agency directly.
If you are experiencing any problems when trying to cancel a shift, you should first contact your employer directly.