Unavailability gives you the ability to announce that you prefer not to work on specific dates. It can be added in a recurring scenario or a one-off event.
What is unavailability?
Unavailability can be used to let your manager know that you are unavailable to work. Unavailability does not require manager approval. When your manager is adding a new shift, they will know that you are unavailable, but they can override unavailability and add a shift. You will get a notification.
It is best practice to always talk to your manager before adding unavailability to ensure it does not clash with the upcoming schedule and is in line with company policy. Your agency may block adding unavailability for specific dates or the manager may ask you to add an absence instead of unavailability.
How to add unavailability?
Mobile:
Go to the “Me” tab and tap on “Unavailability”.
2. You will see “User availability not found” if you haven’t added any unavailability. Tap on the “+” sign to add new unavailability.
3. Select dates and repeat options. Choose from the following options to add unavailability for the time period and frequency that suits your schedule:
A single-day
Time range on a single day.
Date Range for multiple days.
Repeat Options
Every Week
Every2Week
Every4Week
Every Month
Tap on “Select Days” to select days of the week.
When you have finished selecting options, add a comment to indicate why you are unavailable and tap on “check sign”. You will be returned to the screen that will now include your new unavailability.
If you still see an empty screen, then go back and open “unavailability” again to see your new entry.
Web:
1. Hover over “Absence” from the main menu and click on “Unavailability”.
2. Now click on “Add Unavailability”.
3. Select dates and repeat options. Choose from the following options to add unavailability for the time period and frequency that suits your schedule:
A single-day
Time range on a single day.
Date Range for multiple days.
Repeat Options
Every Week
Every2Week
Every4Week
Every Month
Week Days
When you have finished selecting options, add a comment to indicate why you are unavailable and click on “save”. You will be returned to the screen that will now include your new unavailability.
Good To KnoW
Unavailability is not editable. To update your unavailability, you need to delete any entry that is no longer relevant and create a new unavailability.
FAQ
I can’t add unavailability
Unavailability cannot be added if a shift already exists at the same time as the unavailability, including an unpublished shift.
I put in unavailability but I was still scheduled to work!
Unavailability is just letting your manager know that you would prefer not to work that date. They can still override the unavailability to schedule team members.
If you are still having trouble with unavailability, please contact your agency directly.