After you correct an employee's email address, what happens next depends on whether they have ever signed in. Check their status in People before doing anything. 📩
If they have signed in before
Their status shows as a registered All Gravy user.
You do not need to do anything. They open the app, enter the new email address, and receive a login code as normal. Their account and history stay exactly as they were. 🥳
If they have never signed in
Their status shows as Invited or Not invited. The original invitation went to the old address, so they need a new one.
Click Invite employees.
Select their name from the list.
Send the invitation.
They receive a fresh welcome email at the corrected address.
Getting the address right
Wrong email addresses are one of the most common reasons an employee cannot get into All Gravy. Watch for the usual culprits: a trailing space, .co where .com was meant, and a personal address typed where a work one was expected.
If the employee still receives nothing after a re-invite, their address may have been blocked after an earlier bounce. Chat with us and we can check.
💬 Need help? Contact us via chat. 🙏