If one of your team members can't get into All Gravy, here's how to diagnose and fix it. Most login problems come down to the wrong email address or an unsent invitation.
1️⃣ Confirm you have the right email address
The login code goes to the email address registered on the employee's profile — not necessarily the one they're trying. Even a small typo or an old address will mean they never receive the code.
✅ What to do:
In All Gravy, open the employee's profile and check the email address. Ask the employee to confirm it matches what they're typing in the app. If it's wrong, correct it and ask them to request a new code.
2️⃣ Make sure they've been invited
Employees need to be invited to All Gravy before they can log in. If they were recently added to your scheduling system but not yet invited in All Gravy, they won't be able to sign in.
✅ What to do:
Check that the employee exists in All Gravy (not just your scheduling system). If they're missing, add and invite them. They'll then be able to request a login code straight away.
3️⃣ Ask them to check their spam folder
Login code emails occasionally land in spam, especially on a first sign-in.
✅ What to do:
Ask the employee to check their spam and junk folders for an email from All Gravy. If it's there, they should mark it as "Not spam" so future codes arrive in their inbox.
4️⃣ Make sure they're using the most recent code
Every new code cancels the previous one. If they tapped "send code" more than once, only the last email is valid.
✅ What to do:
Ask them to open their most recent email from All Gravy and enter that code — ignoring any earlier ones.
Still stuck?
If none of the above resolves it, chat with us and tell us the employee's email address. We can check whether there's a deeper issue on our side — such as a suppressed or bounced email address. 🙏