Billing in Along works very straight forward and always responds to the settings in your Along team. You set the billing cycles in your plan that is either monthly or yearly. Invoices and payments are triggered automatically.

Depending on your plan settings, you are either billed monthly or yearly. There might be instances where your billing cycles are impacted and interrupted, especially when you invite new members to your team.

Any billing cycle starts and ends dynamically on the specific date a subscription starts. The billing cycles will then be calculated from that specific date onwards considering yearly and monthly subscriptions.

An invoice is automatically triggered at the beginning of each billing cycle and your added payment method is automatically charged.

Quarterly plan

When you invite more members to your team throughout a billing cycle, the increased costs will be added to your next invoice in your billing cycle.

Yearly plan

When you invite more members to your team throughout a billing cycle, the increased costs will be applied immediately with an invoice. The total accumulated members will then be charged at the next billing cycle all together.

Any team member is automatically set to paying on the subscription once the invitation is accepted.

Each member in your team counts as a license in Along. Depending on the plan you are in, this license is applied. It can vary from the plan type to the monthly or yearly subscription you are in.

Invited members

Members in your Along team that are invited (are in pending invitation state) are not yet charged as billed members. Therefore invited members do not add any costs to your plan.

Members and admins

Both member types in your team are paid for equally. Only in higher tiered plans, you have the option to apply both member types, but pricing stays the same.

When a payment fails due to an outdated payment method or because no payment method was added, a team is set to a 6 days grace period.

If you have added a payment method, the system will automatically attempt to charge you during this grace period.

During the grace period, your account will show a banner element to remind you of the failed payment attempt and it will show you how many times you have left using your account without paying.

When your team is inactive due to payment failures, you will see this screen while trying to keep using Along.

Add your payment information from the billing settings page. Make sure a valid payment method is added in order to keep using Along.

Add your billing plan information, so the invoice can be triggered to a specified contact and company.

You can view all invoices in the billing settings page that are automatically added here at the beginning of every billing cycle.

You can upgrade and downgrade from plans however you want.

You can invite as many team members and buyer members in each of our plans as you like.

In order to upgrade to the Full Suite, you need to talk to our sales team. Fill out this form and schedule a demo to get an optimised offer with pricing to your company and use case. You can upgrade and downgrade between all other plans.

The Starter Plan is our free plan forever, where you can create a maximum count of Alongspaces defined on the Pricing Page.

The Premium Plan is our most popular plan with extensive feature access that allows you to also use advanced integrations into CRMs that we offer.

The Full Suite means no platform limitations. You have access to all features as well as advanced access to some of the features, which you would not have in the other plans. A big one is also Salesforce that you can only use in the Full Suite.