Please note this webinar is in French only.
English closed captions are available & we've translated the FAQ in the Help Center.
Did you miss the webinar or want to revisit what we talked about? Look no further! Scroll down to see the timestamped video recording with answers to your questions. Below is an FAQ section to shed more light on the topic.
What's an RL-24 tax slip? (1:09)
Review eligible activities before generating RL-24s (2:10)
Verify invoice and payment reconciliations before generating RL-24s (3:13)
Find and send clients a reminder to update their info before generating RL-24s (5:22)
The client info you need and how clients can update their own personal info (7:35)
Important dates to consider before generating RL-24s (9:35)
Step 1 to generate RL-24s - Eligible activities (9:55)
Step 2 to generate RL-24s - Incomplete reconciliations (12:22)
Step 3 to generate RL-24s - Cancelled or unpaid/partially paid invoices (13:13)
Step 4 to generate RL-24s - Missing information (14:20)
Step 5 to generate RL-24s - Confirm your RL-24s (16:48)
What to expect after submitting your RL-24s (19:00)
- English closed captions are available -
Frequently Asked Questions
Are Social Insurance Numbers (SINs) mandatory when generating RL-24s?
Yes, they are! You can't generate an RL-24 without a client’s SIN.
Are items sold as merchandise eligible for RL-24s?
No. If an organization in Quebec offers before and after care for camp (extended hours) and want them to be admissible for an RL-24, it's important that these extended care hours be configured in the form of an activity. Merchandise items are not eligible for RL-24s.
How can I remind clients to verify their information for RL-24s?
Here's an email template you can use to send clients a reminder. There's also an article in the Help Center with a video explaining how to check their contacts and RL-24s.
What if a client enrolled to two activities eligible for RL-24s? Do I generate a separate slip for each one (i.e., one for spring break and one for day camp)?
The amounts should be calculated automatically by following the steps in SmartRec. One RL-24 will be generated for each child and will include all their eligible activities (e.g., a child participated in Spring Break camp for $500 and Day Camp for $500 which means they'll be eligible for one RL-24 of $1000.
Is there a limit to the number of members included on an RL-24?
There's a limit of three children per RL-24 tax slip. A manual slip must be created for any remaining children after the main submission.
Can I see which clients refused to provide their SIN?
Yes! Download the Missing SIN reports from the RL-24 section in the Reports tab.
At step 3, do I input the numbers manually if we haven’t issued refunds in an account? Is the amount the client actually paid automatically recognized when generating an RL-24?
Step 3 shows cancellations, not necessarily refunds. If you refunded a client without cancelling their invoice, you would reconcile it in Step 2. However, if you see a client in Step 3, something eligible was cancelled and SmartRec's giving you the chance to issue them an RL-24. You will need to fill out the details manually for this person.
Why wasn’t an RL-24 generated for a member during my original transmission?
You may notice a slip was generated in a lesser amount or not at all. Since the original transmission is complete, it's difficult to say exactly why it wasn't created at that time.
Below you'll find the criteria needed to successfully generate an RL-24. If any one of these was missing at the time you submitted your original batch, they wouldn't have been included as eligible.
a) Activities must be checked as eligible (declared in days or weeks)
b) Child must be 16 years old or younger (DOB must be entered in their profile)
c) Child must have at least one contact (Primary legal guardian), or (Primary and secondary legal guardians)
d) Legal guardian(s) must decide the percentage to be allocated (100% or 50/50)
e) Legal guardian(s) must have a SIN entered
f) Legal guardian(s) must have a complete Québec address
g) Activity occurrences must occur in the RL-24 fiscal year (i.e., RL-24s created in 2024 are for activities that occurred in 2023)
h) Invoice must be reconciled to one or more payment(s). Credit memos aren't valid - only monetary transactions are considered
Can I generate an RL-24 for a previous year (e.g., 2019, 2020, 2021)?
You can only generate RL-24s in SmartRec for the current fiscal year in question. Now that the 2023 season has begun, it's only possible to generate slips for 2023. Your client(s) will need to contact Revenue Quebec directly for help with a slip from a previous year.
Can I generate an RL-24 for an activity from 2021 but was paid for in 2022?
No. The eligible activity must have been held in 2022 and reconciled to a payment for it to be eligible for the 2022 RL-24 season. If the eligible activity was held in 2021 and paid for in 2022, it will be eligible for the 2021 RL-24 season.
If a client doesn't have an email address, can I print a hardcopy and mail it?
Yes. Search for the RL-24, print it, & then send it by mail or give it to them in person.
Can I manually create an RL-24?
After making the first electronic mass submission to the government, it's then possible to manually create an RL-24 for a client from the Documents section in their account.
I corrected an RL-24 and sent it to be validated. Now I can’t search in my list of RL-24s?
This is normal. Once your RL-24s are validated and you make corrections or create new ones, it's better to gather multiple corrections instead of sending each one individually because all your RL-24s are frozen until you receive approval from Revenue Quebec again.
Can I edit existing RL-24s and send back modified slips to the government?
Yes, you can! The steps you need to take in the Accounting and finance>RL-24 tax credit subtab are outlined in this article. Don't forget to print & send the RL-24 Summary by mail once any all changes have been completed.
What resources are there in the Help Center to help with RL-24s?
These articles can help you with the process of generating your RL-24s: