Requesting Reviews in the Angi app:
Go to the Angi app and sign in.
From the home screen, either click on the Request a Review button at the bottom of the screen, or go to the Reviews tab and select Request a Review from the top of the page.
3. This will open a page that offers the 3 ways to request customer reviews.
Option 1: Select from my leads
This will take you to your list of Leads. Click on the lead from whom you would like to request the review, and their contact information will pre-populate with the information provided in the lead itself
Note: You can also start this review request option from within individual leads in the Leads tab.
Option 2: I'll enter contact details myself
Even if a consumer wasn't a lead through Angi, you can still send them a review request. Fill out all of the information about your customer and the job you completed for them.
Option 3: Select from my phone contacts
The final option is to request reviews from consumers that you've saved as contacts on your phone.
For all three options, you will be provided with the choice of sending the request via email or text message. Select which way you would like to send the request via the toggle at the top of the page, and fill out the remaining fields.
Once you've made your selection and filled out the necessary fields, click on the Send button at the bottom of the screen. An email or text has now been sent to the consumer to request a review.
Helpful Tips:
- The most impactful thing you can do to help reviews be verified quicker is to make sure the homeowner's full first and last name is included on all submissions. Phone and email help too!
-Review requests sent via text are sent directly from your phone number to the homeowner. It will show as a sent text message in the messages app on your phone.
-If sending review requests by text, the homeowner will receive an initial text message from you that includes a link to follow so they may leave a review. After submitting the review questions, the homeowner will receive a second confirmation text from Angi, which includes another link that the homeowner is required to click on and confirm in order for their review to be processed. Without doing this step, their review will never post.
-After the homeowner submits their review and responds to the confirmation text from Angi, it will go through our verification process before posting to your profile. This process can take about 48 hours.
-If the homeowner is contacted for additional verification, it is preferred that they respond back to the email or text message sent directly from the Angi Review Integrity team.
-If the homeowner is having trouble finding the email from Angi Review Integrity, encourage them to check their spam or junk folder. The email will be sent from reviewintegrity@angi.com
Is requesting reviews easier for you on your computer? Learn how to do that here. Remember to request reviews for every job to make your Angi profile look its best!
If you're still having trouble, start a chat with us during business hours, and one of our Support Specialists will be able to assist! Our office hours are Monday - Friday 8AM to 9PM and Saturday 9AM to 6PM Eastern.