To help improve the tools that connect you with homeowners, we’ve continued to invest in improving messaging, calling, and other contact methods. One recent update is to the temporary phone numbers associated with homeowners, which we provide on your leads.
These temporary numbers no longer contain an extension, which we know could be difficult to dial. Keep in mind that these new temporary numbers expire 28 days after the lead is submitted.
Important: Once you transition to this improved experience, you will need to update to the latest version of the app.
Tips to connect:
1. Brand your caller ID so homeowners know you’re calling.
When using a cell phone, you can go directly to your mobile carrier and set your caller ID to your preferred name - ideally, this is the same company name you have listed on Angi.
2. Ensure your number is registered with analytic providers.
If you're unable to connect with a homeowner's temporary number, it's possible that your mobile carrier is blocking the call from being connected. This can happen for various reasons, but registering your number will provide a proof point for your mobile carrier and will help ensure a seamless connection.
To reach T-Mobile's analytic provider directly, please register your telephone number at https://portal.firstorion.com.
To reach all other major mobile carrier's analytic providers, please register your telephone number at www.freecallerregistry.com
3. Contact the homeowner via the method they prefer.
Once connected, simply confirm the best way to stay in touch.
“What’s the most convenient number for us to reach you in the future?”
4. Respond quickly.
The majority of closed leads are won by the first pro to contact the homeowner.
Frequently asked questions:
How long do the temporary numbers last?
The temporary number will expire 28 days after you receive the lead - this creates a more up-to-date experience, while respecting homeowner privacy.
Our internal data shows that 80% of leads are actioned as won or lost within the first 18 days of receiving a lead.
Pros can share their phone numbers to stay in touch after the 30 day period.
Will my leads that currently display a temporary phone number with an extension be updated with a new temporary number?
No, this change only impacts new leads. Your old leads will continue to include an extension.
If I receive more than one lead from the same homeowner, will the same temporary number be used for each lead?
Each lead you receive will have a different temporary number.
Will Angi block homeowners or pros from sharing their real phone numbers to connect outside the Angi platform?
No, you are free to ask the homeowner for their real phone number.
After connecting, use language such as “What’s the best number to reach you at?” to obtain the homeowner’s actual phone number.
If I have issues connecting with the homeowner’s temporary number, can Angi provide me with the homeowner’s real phone number?
No, we cannot provide you with the homeowner’s real phone number - once we have assured privacy to the homeowner, we can’t violate that privacy by sharing their phone number.
If you’re not able to connect over the phone, try sending the homeowner a message through the site or app.
Get help:
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).