Introducing: temporary phone numbers for leads. This update gives you access to text your customers. We have also removed phone number extensions, making it easier to dial these numbers.
The temporary phone numbers feature is designed to enhance customer trust and privacy. By ensuring customers feel secure and confident in their interactions, we anticipate happier and more satisfied customers. The update aims to protect the customers' personal information and improve continuity between you and the customer, leading to a better overall experience and ultimately benefiting you as a pro.
Important: Once you transition to this improved experience, you will need to update to the latest version of the app.
Note: In order to contact homeowners via call or text, you’ll first need to connect at least one preferred business number in the Angi for Pros site or Angi Leads Pro app.
Enabling SMS in the Angi Leads Pro app:
Log into the Angi Pro Leads app.
Tap the Account icon in the top right corner and select Connected numbers.
You’ll be prompted to enter at least one name and phone number, from which texts and calls to homeowners will be sent. Note: when you call a homeowner’s temporary phone number, they will see your real business number. Learn how to brand your caller ID if needed here. Texts will be delivered via temporary phone number.
When you successfully add at least one business number, you’ll see a success screen and have the option to add additional numbers if needed.
If you need to edit or add additional phone numbers for calling and texting homeowners, you can go to the Account tab and select Connected Numbers again at any time.
Enabling SMS on the Angi for Pros site:
Log into office.angi.com.
Hover over My business at the top of the page and select Connected numbers.
Click the blue Add number button to the right.
You’ll be prompted to enter your name and a preferred phone number from which texts and calls to homeowners will be sent.
Add any and all business numbers that you would like to use for calling and texting leads.
Tips to connect:
1. Brand your caller ID so homeowners know you’re calling.
When using a cell phone, you can go directly to your mobile carrier and set your caller ID to your preferred name - ideally, this is the same company name you have listed on Angi.
2. Ensure your number is registered with analytic providers.
If you're unable to connect with a homeowner's temporary number, it's possible that your mobile carrier is blocking the call from being connected. This can happen for various reasons, but registering your number will provide a proof point for your mobile carrier and will help ensure a seamless connection.
To reach T-Mobile's analytic provider directly, please register your telephone number at https://portal.firstorion.com.
To reach all other major mobile carrier's analytic providers, please register your telephone number at www.freecallerregistry.com
3. Contact the homeowner via the method they prefer.
Once connected, simply confirm the best way to stay in touch.
“What’s the most convenient number for us to reach you in the future?”
4. Respond quickly.
The majority of closed leads are won by the first pro to contact the homeowner.
Frequently asked questions:
How long do the temporary numbers last?
The temporary number will expire 30 days after you receive the lead - this creates a more up-to-date experience, while respecting homeowner privacy.
Our internal data shows that 80% of leads are actioned as won or lost within the first 18 days of receiving a lead.
Pros can share their phone numbers to stay in touch after the 30 day period.
Will my leads that currently display a temporary phone number with an extension be updated with a new temporary number?
No, this change only impacts new leads. Your old leads will continue to include an extension.
If I receive more than one lead from the same homeowner, will the same temporary number be used for each lead?
Each lead you receive will have a different temporary number.
Will Angi block homeowners or pros from sharing their real phone numbers to connect outside the Angi platform?
No, you are free to ask the homeowner for their real phone number.
After connecting, use language such as “What’s the best number to reach you at?” to obtain the homeowner’s actual phone number.
If I have issues connecting with the homeowner’s temporary number, can Angi provide me with the homeowner’s real phone number?
No, we cannot provide you with the homeowner’s real phone number - once we have assured privacy to the homeowner, we can’t violate that privacy by sharing their phone number.
If you’re not able to connect over the phone, try sending the homeowner a message through the site or app.
Get help:
If you have questions or are experiencing any issues, reach out to Angi Customer Care at (877) 947-3639 or start a live chat during business hours (Monday - Friday, 6 AM - 6 PM MST).