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Re-activate a User Account

Re-activate an inactive ANVL user to immediately restore platform access.

Lauren Baird avatar
Written by Lauren Baird
Updated this week

Primary Role: Site-Level Admins
Learning Focus: Apply

💡 Note: Re-activation is not available in the Admin Panel. It must be done in the Users tab in Insights.

💡 Note: You must have Can Modify User permissions to access the Users tab and re-activate users. If you do not see the Users tab, reach out to your internal ANVL Business Administrator at your organization to request access.


Why It Matters

  • Only Active users can log in and complete workflows in ANVL

  • Re-activating users restores access without re-creating accounts

  • Prevents permission drift and duplicate users


When to Do This

  • A previously inactive user needs access to ANVL again

  • A user returns after leave, role change, or temporary deactivation


Steps

  1. Navigate to Insights

  2. Select the Users tab
    (If you do not see this tab, you do not have required permissions)

  3. Use the Search bar to locate the user

    • Inactive users appear light gray

  4. Select the checkbox next to the user’s name

  5. Click Modify

  6. Select Reactivate User

  7. Select Agree to confirm


Watch Out For…

  • Re-activation cannot be done from the Admin Panel

  • You must have Can Modify User permission

  • Reactivation applies only within the selected site

  • Users regain access immediately after confirmation


What You Should See

  • User name returns to full color in the Users list

  • User can log in and access ANVL right away

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