User updates in the Admin Portal apply to live accounts. Even when a submission appears successful, individual user rows may still fail. Misinterpreting results can leave users incorrectly configured and cause access, assignment, or hierarchy issues.
Use this process after submitting:
Inline edits
Bulk Update Users
Bulk Update Division IDs
Also use it when users report access or workflow issues after updates.
Answer
After saving user updates in the Admin Portal, you must review both the Successful Submissions and Failed Submissions tables. Always check for errorType indicators—even within Successful Submissions—to confirm whether updates actually applied.
Steps
Save your update from the User Management tab in the Admin Portal.
Wait for processing to complete.
Scroll down to locate the results section.
Review both tables carefully:
Successful Submissions
Failed Submissions
Validate each returned row before navigating away from the page.
Do not assume changes were applied without reviewing both sections.
Interpreting the Results
Successful Submissions
One row is returned per user.
This means the request was processed—not guaranteed applied.
If an
errorTypeappears in the row, the update failed for that user.
Always scan for errorType, even in the Successful table.
Bulk update results showing successful submissions and failed submissions; any row with an errorType indicates the update failed for that user, even if in the Successful Submissions table.
Failed Submissions
The update was not applied
Common causes include:
Invalid data format
Incorrect field values
Missing required fields
These rows must be corrected before re-submitting.
Common Failure Scenario: Supervisor & Group Mismatch
Rule
A Supervisor must belong to all Groups that their direct report belongs to.
If this rule is violated, the update fails.
What Causes the Failure
A user is moved to a different Group
The user already has a Supervisor assigned
The Supervisor is not a member of the new Group
Result
The update fails for that user
An error message appears in the results table
How to Resolve Supervisor-Related Failures
Option 1: Correct Group Membership (Best for Bulk Updates)
Verify the Supervisor’s Group membership.
Ensure the Supervisor belongs to every Group assigned to the user.
Re-submit the update.
Option 2: Clear and Reassign the Supervisor (Best for One-Off Fixes)
Remove the Supervisor assignment.
Save and confirm the update succeeds.
Verify the new Supervisor belongs to all required Groups.
Reassign the Supervisor.
Tip: For single-user fixes, it may be easier to perform changes in the Users tab (ANVL Insights) instead of using bulk updates.
Additional Details
Job Role: Business Administrator | Permission Level: Admin / ANVL Web | Special Rights: Admin Portal