Primary Role: ANVL Business Administrator (BA)
Learning Focus: Learn / Apply
Why It Matters
User updates apply to live accounts
Some updates may partially fail even when submission succeeds
Misinterpreting results can leave users incorrectly configured
When to Do This
After submitting:
Inline user edits
Bulk Update Users
Bulk Update Division IDs
When users report access or assignment issues after updates
Steps: Check Update Results
Save your update from the User Management tab of the Admin Portal.
Wait for the system to process the changes.
Scroll down the page until you see the Successful Submissions table.
Review the two results sections:
Successful Submissions
Failed Submissions
Review each returned row carefully before navigating away.
Successful Submissions
The system returns one row per user profile
A successful submission means the request was processed
⚠️ Important
Even if the submission is successful, individual profiles may not be updated
Check each returned row carefully
What to Look For
Review the
errorTypefieldIf an
errorTypeis present, that user was not updated
Failed Submissions
The system returns one row per user file
No user profiles are updated
Common Causes
Invalid data format
Incorrect field values
Missing required fields
Common Failure Scenario: Supervisor & Group Mismatch
Rule
A Supervisor must belong to all Groups that their direct report belongs to.
What Can Cause a Failure
A user is removed from a Group and assigned to a different Group
The user already has a Supervisor assigned
The assigned Supervisor is not a member of the same Group
Result
The update fails for that user
An error message is returned in the results
What to Do If This Happens
Verify the Supervisor’s Group membership
Ensure the Supervisor belongs to every Group assigned to the user
Re-submit the update after correcting Group access
Watch Out For…
“Successful submission” does not guarantee all users were updated
Bulk updates can partially fail
Supervisor hierarchy rules are strictly enforced
What You Should See
Clear success or failure rows after submission
Error messages identifying affected user profiles
Consistent Supervisor and Group alignment