Answer
Use rule-based routes when users should move to different questions based on how they answer. This is how you show follow-up questions only when needed, skip irrelevant sections, or trigger Stops and Interventions.
Each question must have exactly one Default route. Any additional paths from that same question must be configured as Rule routes.
Steps
Add or edit the route
Open the workflow in Editor.
Find the question you want to route from.
If the route already exists, select it.
If you need a new route, drag from the end connector on the right side of the question to the start connector on the next question.
Select the route line to open its settings.
Set Route Type to Rule.
Configure the rule logic
Choose the rule option that matches the question type:
Match for one exact value
Any of These when any selected option should trigger the route
All of These when all selected options must be present
Save the rule.
Set escalation behavior if needed
In the same route settings, choose the Escalation Type:
None
Intervention
Stop
Save the route.
Test the route
Test the Default path.
Test each Rule path.
Test any Stop or Intervention behavior before publishing to production.
Helpful notes
Use Match most often for Yes / No and other single-select answers.
Use Any of These most often for checklist or multi-select questions.
Use All of These only when every listed option must be selected to trigger the route.
If the routing condition is too complex for these options, use JSON logic instead.
Common mistakes are:
creating more than one Default route from the same question
forgetting to test every rule path
using complex logic where a simple rule would work